Privacy Policy

1. Information We Collect

At Evanex Pharmacy, we prioritize your health and privacy. We only collect the minimum amount of personal information required to safely dispense prescription medications and deliver wellness items to you:

• Patient Contact Details: Name, phone number, and optional email address.
• Prescription Documentation: High-resolution photos of doctor prescription slips uploaded to our portal or sent via WhatsApp.
• Fulfillment & Delivery Details: Physical address or landmark coordinates in Agona Nkwanta/Tarkwa, plus preferred delivery types.
• Payment Selection: Payment mode selection (such as Mobile Money reference or Cash on Delivery). We do not collect or store credit card numbers.

2. How We Use Your Data

Your details are processed strictly for clinical and delivery verification:

• Reviewing doctor prescription slips to verify dosage and safety constraints.
• Contacting you by phone or WhatsApp to clarify order availability or pricing.
• Dispatching pharmacy riders to deliver physical packages to your address.

3. Data Storage & Security

Your data is stored securely. Prescription uploads and contact information are cached locally in your browser (via LocalStorage for checkout memory) and written to secure database files on our server. We never sell, rent, or distribute personal health information or phone numbers to third-party ad networks or marketers.

4. Your Control & Rights

You can contact our clinical team at any time via WhatsApp to request the removal or modification of your order history, contact information, or prescription files from our server records. Our customer care line is always active at +233 53 142 3368.